• Office W202, Building C, Al Saaha Office, Souk Al Bahar, Downtown, Dubai - UAE.
  • 08 : 00 AM - 09 : 00 PM
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User

Privacy Policy

1. Information We Collect
Personal Information

when you create an account or use our services, we may collect:

  • Account Information: Name, email address, phone number
  • Location Data: Address information for service delivery
  • Payment Information: Payment method details (processed securely through third-party providers)
Device Permissions

Our app may request the following permissions:

  • Camera/Photo Library: Used only when you choose to upload images for refund requests or profile photos. We do not access your camera or photos without your explicit action.
  • Location: Used to show nearby cleaning service providers and for accurate service address verification.
  • Notifications: Used to send booking confirmations, service updates, and promotional offers (with your consent).
2. How We Use Your Information

we use your information to:

  • Process and manage your cleaning service bookings
  • Communicate with you about your orders and account
  • Provide customer support and handle refund requests
  • Improve our services and user experience
  • Send promotional materials (only with your consent)
3. Data Sharing

We do not sell your personal information. We may share your data with:

  • Service Providers: Cleaning professionals who fulfill your bookings
  • Payment Processors: Secure third-party payment services
  • Legal Requirements: When required by law or to protect our rights
4. Data Security

We implement industry-standard security measures to protect your data, including:

  • Encrypted data transmission (SSL/TLS)
  • Secure server infrastructure
  • Regular security audits
5. Your Rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your account and data
  • Opt-out of marketing communications
  • Withdraw consent for data processing
6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes.

7. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes through the app or via email.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: